¿©°´±â ½Â¹«¿ø(flight attendant)À» ¶¥°ú ÇÏ´ÃÀ» ÀÕ´Â ±³·®, ÇÏ´ÃÀÇ ¿Ü±³°ü(diplomat)ÀÌÀÚ ¼öȣõ»ç(guardian angel)¶ó°í ºÎ¸¥´Ù. Á¦ÁÖ¹ß ´ë±¸Çà ¾Æ½Ã¾Æ³ª ½Â¹«¿øµéÀÌ ´À´å¾øÀÌ(out of the blue) ºñ»ó¹®À» ¿¾î Á¦Ä£ ³µ¿ ½Â°´(riotous passenger) ¶§¹®¿¡ °ï¿åÀ» Ä¡·¶´Ù.
½Â¹«¿øµéÀº ž½Â±¸¿¡¼ õ»ç °°Àº »ó³ÉÇÑ ¹Ì¼Ò(tender smile)¿Í ¿Ü±³°ü °°Àº ¿µÈ¥ ¾ø´Â Àλç(soulless greeting)·Î ½Â°´µéÀ» ¸ÂÀÌÇÑ´Ù. ±×·±µ¥ ±× ªÀº ¸¸³² »çÀÌ¿¡(in the brief encounter) ¼ø°£ÀûÀÎ °üÂûÀ» ÇÑ´Ù°í(make fleeting observations) ÇÑ´Ù. ¼Ò°³Æà »ó´ë ¸¸³¯ ¶§Ã³·³ ÇÑ´«¿¡ Âß Èȴ´Ù(scan them all at once). ´Ù¸¥ Àǵµ°¡ ¾Æ´Ï¶ó ¸ðµÎ¿¡°Ô ¾ÈÀüÇÏ°í Æí¾ÈÇÑ ºñÇà(safe and comfortable flight)À» À§Çؼ´Ù.
½Å¹ß°ú º¹ÀåºÎÅÍ »ìÇÉ´Ù. ºñ»ó½Ã Å»Ãâ ¶§ ºÒÆíÇÑ ÇÏÀÌÈú(high heels)À̳ª ½½¸®ÆÛ(flip-flops) Âø¿ë, ¾÷¹« ÃâÀå(business trip) ¶Ç´Â ÈÞ°¡ ¿©Çà(vacation tour) ¿ÊÂ÷¸² ¿©ºÎ¸¦ ÆľÇÇÑ´Ù. ÀÌ¾î ¾ó±¼ Ç¥Á¤À» º»´Ù(look at their facial expressions). ¹Ì¼Ò ÁöÀ¸¸ç ´«À» ¸ÂÃß´Â(make eye contact) ½Â°´°ú ´Þ¸® ¹Ì°£À» Âô±×¸®°í ´«±æÀ» µ¹¸®´Â(frown and look away) ÀÌ´Â ½Ò½Ò¸Â°í ºñÇùÁ¶ÀûÀÎ ¿äÁÖÀÇ Àι°(unfriendly and uncooperative person of the blacklist)·Î Á¡Âï´Â´Ù.
¸öÁþ ¾ð¾îµµ °üÂûÇÑ´Ù. ´À±ßÇÏ°í ħÂøÇÑ ¸ö°¡Áü(relaxed and composed demeanor)ÀÎÁö, ¾Æ´Ï¸é °è¼Ó ²ÄÁö¶ô´ë°Å³ª »ê¸¸ÇÏ°Ô ÁÖÀ§¸¦ µÑ·¯º¸´Â(fidget or look around distractedly) µî ÃÊÁ¶Çϰųª ¸¶À½ÀÌ ºÒÆíÇÑ ±â»öÀ» ³ªÅ¸³»´ÂÁö(display signs of nervousness or discomfort) ÁÖ¸ñÇÑ´Ù.
¼úÀ» °Å³ªÇÏ°Ô °ÉÄ£(have a few too many) °Íµµ ±Ý¼¼ ¾Ë¾Ææ´Ù(pick up on it). ¸¸ÃëÇؼ °íÁÖ¸ÁÅ°¡ µÈ(get dead drunk and wasted) ½Â°´À» ŽÁöÇØ ÀÌ·ú Àü¿¡ ³»¸®µµ·Ï Á¶Ä¡ÇÒ(get them off the flight before takeoff) °ÍÀÎÁö ¿©ºÎµµ À̶§ °áÁ¤ÇÑ´Ù.
ü°ÝÀÌ °ÇÀåÇÏ°í(have a strong physique) ¸ö »óÅ°¡ ÁÁÀº(be in good shape) ½Â°´Àº ´«¿©°Üº»´Ù(keep an eye on them). ´Ù¸¥ ÀÌÀ¯¿¡¼°¡ ¾Æ´Ï´Ù. ±ä±Þ »óȲ ¶§ µµ¿òÀ» ÁÙ ¸¸ÇÑ(lend a hand in the event of an emergency) »ç¶÷À» ¸¶À½¿¡ »õ°ÜµÎ´Â(make a mental note of them) °ÍÀÌ´Ù. Á¼® ¹øÈ£µµ ¾Ë¾ÆµÐ´Ù.
´ë±¸°øÇ× »ó°ø 213m ³ôÀÌ¿¡¼ ºñ»ó¹®À» ¿¾î(open the emergency exit door) ½Â°´µéÀ» °øÆ÷ÀÇ µµ°¡´Ï¿¡ ¸ô¾Æ³Ö¾ú´ø(drive them into a frenzy of fear) 30´ë ³²¼ºÀº Å° 180§¯ ¸ö¹«°Ô 100§¸ÀÇ °Å±¸(big build)¿´´Ù. ±×ÀÇ ¸ñ´ú¹Ì¸¦ ³¬¾Æä(snatch him by the scruff of his neck) ½Â¹«¿øµé°ú ÇÔ²² Á¦¾ÐÇÏ´Â µ¥ °áÁ¤Àû ±â¿©¸¦ ÇÑ(make a decisive contribution to the crew subduing him) '»¡°£ ¹ÙÁö ½Â°´'Àº ¸¶Ä§ ±¹¹ÎÀç³¾ÈÀüÃÑ¿¬ÇÕȸ Á¦ÁÖº»ºÎ »óÀÓºÎȸÀåÀ̾ú´Ù.
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